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Cookie Policy

Please note that for existing customers only the previous legacy version of this document is in force until 25th September 2023 when the new version will take full effect.

Please note, for definitions of capitalised terms used in this document, please refer to the Terms of Service, in particular section 1 Definitions.

Introduction to this policy and cookies


This Cookie Policy explains how Pupil Progress and its affiliates use cookies and similar technologies to recognize you when you visit our websites (including but not limited to pupilprogress.com and all of it’s subdomains, and any and all Pupil Progress controlled webpages which redirect to any part of it), smartphone apps or use our Platform or Services in any respect, and any related URLs, mobile or localised versions and related domains / subdomains. It explains what these technologies are and why we use them, as well as the choices for how to control them.

Cookies and similar technologies and the processing of Personal Data

We may process Usage Data which is Personal Data about you when we use cookies or similar technologies, for example, your IP address, username, unique identifier, or email address. Where we do so we will only process your Personal Data in compliance with our Data Processing Agreement and Privacy Policy.

What are cookies?

Cookies are small data files that are placed on the browser on your computer or mobile device when you visit a website and use its functions, or use an app. Cookies are widely used by online service providers to facilitate and help to make the interaction with users faster and easier (by helping us to distinguish between you and other users and enabling us to retrieve things like your settings and preferences), as well as to provide reporting information and facilitate online advertising.

Cookies set by Pupil Progress on our websites and apps are called “first party cookies”. Cookies set by parties other than Pupil Progress on our websites and apps are called “third party cookies”. Third party cookies enable third party features, such as our chat tool, or functionality to be provided on or through our websites or apps (e.g. advertising, interactive content and analytics).

How we use cookies and similar technologies

How do we use cookies?

We use cookies and similar technologies, both within our Platform as part of the delivery of our Services, and on our public websites and digital interactions including but not limited to with visitors to our websites.

Unless individuals adjust their browser or device settings to refuse them, we and our subprocessors, or any third party we partner with, will issue cookies when individuals interact with Pupil Progress Services, websites or smartphone apps. These may be session cookies, meaning they delete themselves when the person leaves the Pupil Progress Platform, or ‘persistent’ cookies which do not delete themselves and help us to recognise the individual when they return so we can provide a tailored service. We also have part of our business operations within the Platform, allowing for the management and payment of any subscriptions.

What types of cookies do we use?

  • Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites.
  • Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
  • Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.
  • Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
  • Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.

Pupil Progress first party cookies (pupilprogress.com)

Strictly necessary

  • PHPSESSID - expires at session end - Cookie generated by applications based on PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number.How it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.


  • _ga_RQS2Z4YKT6 - expires in 1 year and 1 month - used by Google Analytics to persist session state.
  • _ga_JNE452KQ6T - expires in 1 year and 1 month - used by Google Analytics to persist session state.
  • _gid - expires in 1 day - used by Google Analytics to stores and update a unique value for each page visited and is used to count and track pageviews.
  • _ga - expires in 1 year and 1 month - used by Google Universal Analytics, which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
  • guava_gav - expires at session end - used by create.net to monitor website performance e.g. page loading speed etc.
  • _gat_createga - expires in 1 minute - used by Google Analytics to throttle request rate.
  • _gat_tracker - expires in 1 minute - used by Google Analytics to throttle request rate.

  • cc_cookie_id - expires in 1 year and 1 month - used to store information about cookies consents

Third party cookies


We use Hubspot as a platform to support us to provide you a high level of customer service. For a list of the cookies that can be used by our site using HubSpot, see https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser


We use cookies served by Google Analytics to collect limited data directly from end-user browsers to enable us to better understand your use of our Websites. Further information on how Google collects and uses this data can be found at: https://www.google.com/policies/privacy/partners/. You can opt-out of all Google supported analytics on our Websites by visiting: https://tools.google.com/dlpage/gaoptout.


We use cookies served by Stripe as part of our subscription payment system, to allow Customers to choose online payment options. For more information on Stripe cookies see https://stripe.com/gb/legal/cookies-policy

Specific key third party cookies


  • vuid (vimeo.com) - expires in 1 year and 1 month - used by the Vimeo video player on websites.
  • visitorId (videoask.com) - expires in 1 year and 1 month - used by Videoask player on websites.

Strictly necessary

  • JSESSIONID (nr-data.net) - expires at session end - general purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
  • __cf_bm (hubspot.com)  - expires in 30mins - used to distinguish between humans and bots in order to make valid reports on use.
  • __cf_bm (vimeo.com)  - expires in 30mins - used to distinguish between humans and bots in order to make valid reports on use.


  • AWSALBTGCORS (videoask.com) - expires in 7 days - AWS Application Load Balancer Cookie: Load Balancing Cookie.

Blocking and disabling cookies and similar technologies

You have the right to decide whether to accept or reject cookies. 

Because essential website cookies are strictly necessary to deliver our websites, apps and Services to you, we do not provide the option to refuse them within the websites, apps or Services. However, you can block or delete them by changing your browser or device settings.

You can set your browser or device settings to delete and/or block cookies and similar technologies, but this action may block our essential cookies and prevent our websites, apps and Services from functioning properly, and you may not be able to fully utilise all of their features, or may not be able to access them at all. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you delete or block cookies.

Different browsers and devices make different controls available to you. Disabling a cookie or category of cookie does not necessarily delete the cookie from your browser, you may need to also do this from within your browser if you wish to both delete existing cookies and block new ones. Please review your browser and/or device support information for specific guidance.

Targeted advertising preferences

Most advertising networks offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt out of targetted advertising by clicking here: http://www.youronlinechoices.eu/  (or if located outside the European Union, by clicking here: http://preferences.truste.com/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website, app or other online Service, or those interacting electronically. We employ a software technology called clear gifs (a.k.a. Web Beacons, tags, pixels, clear gifs, caching and local browser storage), that speed up the use of and navigation around the Platform and Services and help us better manage the Services, accounts and subscriptions by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on webpages or in emails and are about the size of the period at the end of this sentence.

We use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers’ identity using Personal Data. We may use this information to give us an indication of the popularity of content and to help us make decisions about future content and formatting. We may also use the information to publish more content relevant to users in future issues and to unsubscribe recipients who haven’t opened our emails for a period of time.

About this Cookie Policy

Updates to this policy

We may revise this policy at any time. For any substantive changes we will provide advanced notice to Customers then post the new version to this webpage. Customer agrees to and accepts any modified terms by continuing to use the Services after the changes are posted and effective. For any minor readiblity edits which do not effect and substantial changes, we may make such minor changes directly to this webpage without providing advanced notice. In any such cases we will update the Version history section below.

For further information

If you have any questions about the contents of this document, please email us at info@pupilprogress.com

Version history

2nd October 2023 - Published

11th September 2023 - Update of first and third party cookies, plus readiblity and clarity edits