Are you our new Technical Support Officer?

If you enjoy building relationships, are technically minded and enjoy generating ideas, we want to hear from you.

Technical Support Officer Job Summary

This is a fantastic opportunity to play a major role in a rapidly growing Edtech company. Working closely with both founder and co-founder, you will be encouraged to enhance and grow your skills through development, testing and delivering quality software support. 

Using our bespoke platform, you will be working alongside our Chief Product Officer and Customer Success Manager to not only understand the platform and how it is used in context, but you will also be trained in how to delight our existing customers and trialists. You will be leading in the support for all Pupil Progress users to ensure that the benefits our software brings is not only communicated but most importantly, experienced.

Product Development: You will be trained in how to create tracking solutions for any exam boards, course, or bespoke needs. You will build and quality assure new tools for our platform that will support teachers with all aspects of tracking, reporting, and analysis. You will liaise with our web developers to quality assure new developments and bug-fixes. You will also be involved in creating innovative solutions for new areas for development.

Technical Services: Our sales, marketing and customer support team will come to you for advice and requests for technical support with our platform. By providing further support to our clients using our platform, you will also have a fantastic opportunity to talk directly with our customers, not only discovering the benefits they are getting, but also the improvements required.  

Reports to:

Chief Product Officer (CPO)

In the hiring manager's words:

This is an extremely exciting opportunity, not only is the business growing quickly, you will be exposed to a wide variety of different experiences, job roles and tasks that will provide a real opportunity for responsibility and project ownership with fast progression. 

We have learned to be adaptive and agile and will rely on your growing expertise, welcoming feedback, suggestions and ideas. You will be working with highly experienced and motivated leaders in a company where no-one operates as an individual –  “We all take responsibility for the success of the company”. Barnaby Grimble (Chief Product Officer) 

Salary range:

The salary will range from £21,000 to £28,000, depending on experience level, with term time only and flexi-time applications also very welcome.

About us

Pupil Progress was started six years ago by two experienced secondary school senior leaders with a mission to transform the way data is used in education. 

We have built a company with a web-based platform that supports thousands of teachers in all aspects of assessment tracking, reporting and analysis. We give teachers confidence in their data so they can make the decisions to improve their teaching strategies and unlock their students’ potential.

Responsibilities and tasks

  • Product development of our bespoke platform for assessment
  • Building data and assessment tracking systems for any educational courses
  • Working with our educational consultants to build bespoke tracking systems
  • Running quality assurance for new developments
  • Improving the user experience of our software
  • Working with the CPO to develop new features that meet customer requests
  • Develop and implement projects that improve the user experience
  • Liaise with web-developers on developments and updates
  • Quality assure new updates made by our web development team
  • Provide support to customers with getting started and getting the most out of our website
  • Lead in-house training and support for new developments
  • Create training videos and systems to help customer engage with all features of the platform
  • Provide support with webinars to improve customer engagement
  • Use other interlinked software such as WordPress and Hubspot (training will be given)

Candidate requirements:

What you’ll need:

While programming experience is not required, candidates will be expected to show a natural aptitude, and demonstrate an ability to pick up new skills and learn quickly. In addition to this, the following would be beneficial;

  • Minimum 2:1 degree in any discipline
  • strong communicator and listener
  • Confident IT skills, with the ability and desire to learn new technological systems
  • An enthusiastic, can-do attitude
  • A high standard of personal performance and responsibility
  • A problem solver with a flexible, open approach: With the shifting nature of the emerging needs of the company, we are looking for someone who is able and happy to adapt their role, demonstrating an eagerness to learn new skills to ensure we as a team are able to meet the needs of the business and our customer base.
  • The ability to pay attention to detail
  • Someone who shows initiative, but is not afraid to ask for help

Core competencies 

  • Project management - the ability to take responsibility and do whatever it takes to achieve project objectives; being driven, energetic and keen to test your own skills.
  • Attention to detail - you take great care with tasks and have a respect for craftsmanship, for doing things properly and for complying with policies and procedures.
  • Interpersonal skills - the ability to appreciate another person’s motivational and emotional needs so that you develop effective working relationships with others both inside and outside the organisation.
  • Motivation - you are a self-starter who has the drive and aspiration to make the most of any opportunities to showcase your talents. Being results orientated, you willingly accept personal responsibility and are determined to see things through to a successful conclusion.
  • Self-confidence - you are optimistic and upbeat in your outlook, and you are composed and self-assured, readily expressing your ideas and opinions in a manner that inspires confidence in others
  • Analytical - you have a systematic and considered problem-solving style, and you will critically evaluate information from various sources and question the efficacy of different proposals or solutions

Other information

  • Mon-Fri 9-5.30pm, office-based in central Brighton (by the train station) 
  • Opportunity for flexible and remote working long term
  • 20 days annual leave plus bank holidays as standard


  • Flexible and remote working opportunities long term 
  • Mentoring from a leader with education and business experience
  • Opportunity to experience a range of roles and build your skills and interest
  • Opportunity to get into the early stages of a rapidly growing company
  • Direct access to the company’s founders
  • A role with real responsibility from the start
  • Working from a central Brighton office location with access to our Central London hub offices
  • 1 additional day leave added for every year served up to five years

Recruitment process

This role will be recruited remotely, using Zoom video conferencing to host a 2-stage interview process. A face to face interview will be required for the final stage of the hiring process. 

The hiring process may also include a task that replicates activities that will be within your core responsibilities. 

To apply

Please email your CV or profile link and a cover message to our Chief Product Officer Barnaby Grimble at or submit a form to request a callback today.

Beth Lunn

Marketing Director



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