This is a fantastic opportunity to play a major role in a rapidly growing Edtech company. Working closely with our growing support team, you will be encouraged to enhance and grow your skills in a customer focused role.
Using our bespoke platform, you will be working alongside our Customer Success Manager to support our customers in maximising all the benefits our software brings. You will build a relationship with the school and provide ongoing support to assist teachers in navigating our platform, offering advice on how to use our trackers to identify ways of raising student achievement.
We will train you to use Hubspot, our Customer Management and Service System, to manage all aspects of customer support. You will provide teachers with online training that will support them with all aspects of tracking, reporting, and analysis.
As part of our highly experienced customer success team, you will be responsible for all aspects of customer support, including contributing to future developments, producing support material and developing systems to increase efficiency. By advising on new developments and reporting back on user experience you will be instrumental in the ongoing improvement of our platform.
Head of Customer Success & Implementation